Here are two informative items to read.

The first is a post regarding ISOGEN made earlier in this Forum (you can find this and others using the [Search] option to the upper right, just above the Calendar). http://www.coade.com/ubbthreads/ubbthrea...h=true#Post5005

The second is the CAESAR II FAQ, which resides on this website. Check the ISOGEN section of this FAQ. http://www.coade.com/product_faq.asp?varflag=CAESARII&varflagmaster=

If the problem persists, e-mail your CAESAR II model to techsupport@coade.com.