We are in the process of transitioning from Autocad 2018 and CADWorx 2018 to Autocad 2020 and CADWorx 2020.
The machines with 2018 are displaying user shapes correctly but the machines with 2020 on them have the hand wheel on the valve rotated incorrectly.
Originally the valve actuator was turned parallel to the pipe, but due to constraints we had to rotate them perpendicular. They still are showing parallel on the machines with 2020 in CADWorx or in Navis,even if they open it in 2018.
We have deleted backup files, NWC, of the pipe drawing and of the user shapes to no avail. Has anyone else had this problem or know a solution?
We are really concerned about changing to 2020 if this is going to be a problem.