If you cannot figure it out, log a support request at ecustomer portal. Also tell us what version and build of CAESAR II you are using.

For International customers please use this link to request support:

http://www.coade.com/dealer.shtml

For US & Canadian customers, go to eCustomer (https://crmweb.intergraph.com/ecustomer_enu/) if you already have a login. If you do not have a user login, click here (https://support.intergraph.com/OnLineSupport/accountreq.asp) to request one. If you are a maintenance customer, you have access to our knowledge base, technical tips, and downloads.
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Best Regards,
Mandeep Singh
CADWorx & Analysis Solutions
Hexagon PPM