Can you send the following information to cadworx@intergraph.com so that we can know your installation information?
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In order to provide technical support, CADWorx Support needs to know what specific version of CADWorx, AutoCAD, and Windows you are currently using. To determine this information, follow the steps below. The software version information and files listed below are required to resolve support issues.
---------- Software Version Information ----------
Step 1: For CADWorx Plant, CADWorx P&ID, or CADWorx Steel, run the command CADWORXABOUT. For CADWorx Equipment or PV Fabricator, run the command EQUIPABOUT. These commands will display a dialog with the required information.
Step 2: Click the "Close" button on this dialog to send the required information to the AutoCAD Command Line.
Step 3: Copy this information out of the AutoCAD Command Line and paste it in an email.