Hi,

Please note that we are facing this problem with CAESARII 2019 SP4(build 201110).

Once we run the CII, view the results and close it, it takes approximately 3-4 minutes for "Piping input" tab to highlight.

We are facing this issue in two of the computers with Win10 OS. In all the other computers it is pretty quick.

Our IT is clueless, Kindly guide us on this.

Regards,
Vikas S

Hello Vik,

If using ISL, please make sure that this application is updated to the latest version 14.1.16.173. To update ISL to the latest, launch ISL client as an administrator and update automatically using Check for Updates option available in 3 dot icon in top right corner of app. Please note that Check for Updates wont work if you fail to launch ISL app as an admin.

If your issue is not resolved even after updating to the latest version of ISL, please file a support case. For filing support cases, you may go to https://smartcommunity.hexagonppm.com/ and select I am a new User and fill out the form. You will be contacted with login credentials or the CRM group requesting more information. Once you get the credentials, login in, select Cases->Support Case Creation and follow the prompts for filing .

Alternatively, you may just email your regional support and ask for help. They will get you a support case filed and help you get access to Smart Community. Based on your location the email would be info.india.ppm@hexagon.com

All of this information, as well as the other Regional Support lines, can be found at https://hexagonppm.com/support

_________________________
Denny Thomas
Hexagon PPM (CAS)