Our company recently changed our printers from Canon to Richo's.

Prior to this, printing reports was fine. We changed all our printers to the same models & print drivers for all users in the building.

* This problem only affects 1 report (displacement report) and only affects users on 1 floor.
* Users on the affected floor can print other reports just fine
* Users on floor below can print the displacement report just fine, to the exact same model printer using exact same print driver


The glitch ----
The displacement report should be, for example, a 2 page document. The "glitch" is Page 1 prints correct, then Page 2 is a copy of Page 1, except the text is cut off on each line after about 5cm in from the left side of the page. The remainder of the page is blank.

Page 3 will then be fine, and Page 4 is a repeat....5cm of text is printed down the left side of the page. So a 2 Page document becomes 4 pages. Caesar II will number each page seperately, so its not just the printer spitting out extra pages. The pages appear to be generated by Caesar.

If the report is printed to an Adobe PDF document, this works fine and the document can be printed normally.

Its a bizzare issue, considering it only affects the displacement report, and only affects users connected to 2 printers.

Any ideas?

Can these people select a different printer, just to see if the report comes out as it should?

They try 2 different printers, without success.

There might be some font set on their system different from some "average default" font. The reports use that system default font to display and print. If the font in the system is "larger" or has different settings for "tabs", for example, then the proposed report text may not "fit" on one printed page (width-wise).
Suggestion to try: select a Displacements report for any loadcase and click Options -> Custom Reports -> Edit. Then in the Report Editor tree view modify the "Header Font" and "Body Font" entires (under "Template Settings" section). You may change (decrease) the font size of change both font/size. Then Save the customized report with different name, generate a report and print.
There could also be some "glitch" the the printer drivers set on those computers. See if you could find the latest drivers for the given printers...

OK....sorry about this. It turns out the printing glitch affects ALL USERS on all floors. Users had incorrectly reported it worked fine when I started investigating.

Im going to cancel this topic and open a new one to save confusion. Sorry!