To access Smart Support, go to https://smartsupport1.intergraph.com/ and select I am a new User and fill out the form. You will be contacted with login credentials or the CRM group will request more information. Once you get the credentials, login in and select File an SR and follow the prompts.

All of this information, as well as the other Regional Support lines, can be found at https://hexagonppm.com/ppm-support