The CAESAR II Buried Pipe Modeler sets the densities (of the pipe, the fluid, and the insulation) to zero, since the pipe is continuously supported in the field. The numerical model however uses discrete node points, so the only way to avoid weight stress is to zero the density.
When you use the "HYD" load case and the "WW" load primative, you're using "Weight of Water", which is not zero, hence the overstress.
In this instance, you should follow your vendor's advice.
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Regards,
Richard Ay - Consultant